Frequently Asked Questions
Who is Digital Retail Solutions?
We are a specialist Online Retail company providing high-quality consumer electronics to the public, corporate, education, hospitality, and government sectors. Authorized partner for most leading brands, we are able to supply consumer electronics at reasonable prices to you, our loyal customers.
Is my data protected Shopping Online?
Absolutely! Shopping online with us is 100% secure as we have ensured that every page on our site is SSL encrypted. What is SSL ? Secure Sockets Layer, are cryptographic protocols designed to provide communications security over a computer network. This means that your data is protected whilst shopping online.
How secure is your site?
We have gone through great lengths to ensure that our site is 100% safe and secure by the use of advanced security measures that provides comprehensive protection against website attacks and vulnerabilities ensuring a peace of mind shopping experience for our customers. Rest assured that your information is protected.
How secure is my credit card / bank details?
We will never ask for your banking details, PIN number, or credit card numbers. Our site does not retain any of this information. Payments are made via third party payment gateways such as Payfast and Ozow which allow instant purchases via your bank account. This means that you will make payments as you would normally make any other payment.
How do I make a payment?
We accept all major credit/debit cards as well as EFT payments. Once you are satisfied with the item that you wish to purchase, simply proceed to our secure checkout page where you will obtain the necessary instructions to complete your transaction.
Just to remind you once again. We will NEVER ask for any of your banking or credit card details or any of your financial information. This guarantees your safety whilst shopping with us. Payments are 100% safe and facilitated through your bank and our payment gateway partners.
Unfortunately, we DO NOT ACCEPT any cheque payments. No goods will be dispatched through payments via cheque.
What are our banking details?
First National Bank
Account Name: Digital Retail Solutions
Account Number: 627 5317 3469
Account Type: Cheque Account
Branch Code: 220 629
Why do I require a TV License when buying a TV?
In terms of the Broadcasting Act, No 4 of 1999, as amended, any person or entity that has in its possession and/or uses a TV set. A licence remains payable, irrespective of whether a television set in one’s possession is used or not. The law says you need to be covered by a TV Licence to: watch or record programmes as they’re being shown on TV.
Very important to note is that NO TV set will be DISPATCHED without a valid TV licence even if you have paid. It is the law.
When buying a TV, simply email your ID number to firstname.lastname@example.org in order for us to verify your licence with SABC. Once your license has been verified, your TV will be dispatched to you upon payment and receipt of funds.
You will be required to purchase a TV license from SABC should you not be in possession of one.
Tell me more about the quality of your products?
All of our products are procured directly from authorized distributors for leading brands. These products are covered by the manufacturer’s warranty.
How long will delivery take?
Delivery can vary depending on the product that you have purchased which can be as little as 2-3 days or as long as 5-10 days depending on availability of stock.
Important to note. We carry a limited range of stock on hand. Some of our goods are procured directly from suppliers/distributors and are subject to their availability of stock.
We will always be in communication with you informing you every step of the way with regards to delivery and stock availability.
What happens if you are unable to deliver my order?
In the event of us not being able to fulfil your order or dispatch the goods to you within the required time, we will REFUND the full amount directly into your bank account. No questions asked!
Do you accept returns?
Yes we do. Provided that the goods received are sealed and in the original packaging, we will gladly refund you subject to our verification.
To find out more, please view our Refunds and Returns Policy.
What happens after my order is placed?
Once we receive your order, our friendly staff will verify and validate your payment. Upon confirmation and receipt of your funds into our bank account, your order will be processed and dispatched to you via our courier partners.
Will I receive an invoice for my order?
Absolutely. You will receive a valid Tax Invoice for every purchase.
What happens if my goods are damaged through delivery?
We carry the risk of damages in transit. All goods are insured by us and we carry the liability until it reaches your hands. In the event of goods damaged in transit, we will raise a claim accordingly.
It is very important for you to inspect your package upon receipt as goods are checked and inspected prior to dispatch.