Privacy Policy and Notice
This is the privacy statement of SR Creative Concepts (Pty) Ltd t/a Digital Retail
Solutions. In this document, “we” or “us” refer to SR Creative Concepts (Pty) Ltd
t/a Digital Retail Solutions
This is a statement to tell you our policy about all information that we record about
you. It covers both information that could identify you and information that could not.
We are extremely concerned to protect your privacy and confidentiality. We
understand that all users of our web site are quite rightly concerned to know that
their data will not be used for any purpose unintended by them, and will not
accidentally fall into the hands of a third party. Our policy is both specific and strict. It
complies with the South African law. If you think our policy falls short of your
expectations or that we are failing to abide by our policy, do please tell us.
We regret that if there are one or more points below with which you are not happy,
your only recourse is to leave our web site immediately.
Except as set out below, we do not share, or sell, or disclose to a third party, any
personally identifiable information collected at this site.
Here is a list of the information we collect from you, either through our web site or
because you give it to us in some other way, and why it is necessary to collect it:
1. Business and personal information
This includes basic identification and contact information, such as your name
and contact details, and also includes all information given to us in the course
of your business and ours, such as information you give us in your capacity as
our client. We undertake to preserve the confidentiality of the information and
of the terms of our relationship. It is not used for any other purpose. We
expect you to reciprocate this policy.
This information is used:
1.1. to provide you with the services which you request;
1.2. for verifying your identity for security purposes;
1.3. for marketing our services and products;
1.4. the information which does not identify any individual may be used in a
general way by us or third parties, to provide class information, for
example relating to demographics or usage of a particular page or
service.
We keep the information, which forms part of our business record for a minimum
of six years. That is because we may need it in some way to support a claim
or defense in court. That is also the period within which our tax collecting
authorities may demand to know it.
2. Market place information
When we obtain information from you specifically to enable you to buy a
service offered on our web site by some other person, we assume that in
giving us your information, you are also giving us permission to pass it to the
relevant person.
3. Your domain name and e-mail address
This information is recognized by our servers and the pages that you visit are
recorded. We shall not under any circumstances, divulge your e-mail address
to any person who is not an employee or contractor of ours and who does not
need to know, either generally or specifically. This information is used:
3.1. to correspond with you or deal with you as you expect;
3.2. in a collective way not referable to any particular individual, for the
purpose of quality control and improvement of our site;
3.3. to send you news about the services to which you have signed up;
3.4. to tell you about other of our services or services of sister web sites.
4. Information you post on our website
Information you send to us by posting to a forum or blog or in your
advertisement is stored on our servers. We do not specifically use that
information except to allow it to be read, but you will see in our terms and
conditions that we reserve a right to use it in any way we decide.
5. Website usage information
We may use software embedded in our website (such as JavaScript) to
collect information about pages you view and how you have reached them,
what you do when you visit a page, the length of time you remain on the page,
and how we perform in providing content to you.
Financial information relating to your credit cards
This information is never taken by us either through our website or otherwise.
At the point of payment, you are transferred to a secure page on the website
of [WorldPay / SagePay / PayPal / Payfast] or some other reputable payment
service provider. That page may be dressed in our “livery”, but it is not
controlled by us. Our staff and contractors never have access to it.
6. Note on padlock symbols and other trust marks
Many companies offer certification and an icon or other small graphic to prove
to site visitors that the site is safe. Some certify to a high level of safety.
Others are more concerned to take our money than to provide a useful
service. We do not handle information about your credit card so do not
subscribe to any such service.
7. Financial information relating to your credit cards
We [may] keep your financial information to provide you with a better
shopping experience next time you visit us and to prevent fraud.
We use Secure Sockets Layer (SSL) certificates to verify our identity to your
browser and to encrypt any data you give us when you buy, including
financial information such as credit or debit card numbers. Our SSL certificate
encryption level is 128-bit/256-bit. Whenever we ask for financial information,
you can check that SSL is being used by looking for a closed padlock symbol
or other trust marks in your browser URL bar or toolbar.
We take the following measures to protect your financial information:
7.1. We keep your financial information encrypted on our servers.
7.2. We do not keep all your data, so as to prevent the possibility of our
duplicating a transaction without a new instruction from you.
7.3. Access to your information is restricted to authorised staff only.
7.4. We automatically delete your information [after X days OR when the
card expires].
7.5. If we ask you questions about your financial information, we shall show
partial detail [the first four OR the last four digits of the debit or credit
card number], only enough to identify the card(s) to which we refer.
8. Credit reference
To assist in combating fraud, we share information with credit reference
agencies, so far as it relates to clients or customers who instruct their credit
card issuer to cancel payment to us without having first provided an
acceptable reason to us and given us the opportunity to refund their money.
9. Third-party advertising
Third parties may advertise on our web site. In doing so, those parties, their
agents, or other companies working for them may use technology that
automatically collects your IP address when they send an advertisement that
appears on our site to your browser. They may also use other technology
such as cookies or JavaScript to personalize the content of and to measure
the performance of their adverts. We do not have control over these
technologies or the data that these parties obtain. Accordingly, this privacy
notice does not cover the information practices of these third parties.
10. Third-party content
Our web site is a publishing medium in that anyone may register and then
publish information about himself or some other person. We do not moderate
or control what is posted. If you complain about any of the content on our web
site, we shall investigate your complaint. If we feel, it may be justified, we shall
remove it while we investigate. Free speech is a fundamental right, so we
have to make a judgment as to whose right will be obstructed: yours, or that of
the person who posted the content which offends you. If we think, your
complaint is vexatious or without any basis, we shall not correspond with you
about it.
11. Information we obtain from third parties
Although we do not disclose your personal information to any third party
(except as set out in this notice), we do receive data which is indirectly made
up from your personal information, from software services such as Google
Analytics and others. No such information is identifiable to you.
12. The content you provide to us with a view to being used by
the third party
If you provide information to us with a view to it being read, copied,
downloaded, or used by other people, we accept no responsibility for what that
third party may do with it. It is up to you to satisfy yourself about the privacy
level of every person who might see your information. If it is available to all the
World, you have no control whatever as to how it is used.
13. Cookies
Cookies are small text files that are placed on your computer’s hard drive
through your web browser when you visit any web site. They are widely used
to make web sites work, or work more efficiently, as well as to provide
information to the owners of the site.
Like all other users of cookies, we may request the return of information from
your computer when your browser requests a web page from our server.
Cookies enable our web server to identify you to us and to track your actions
and the pages you visit while you use our website. The cookies we use may
last for a single visit to our site (they are deleted from your computer when
you close your browser), or may remain on your computer until you delete
them or until a defined period of time has passed.
Although your browser software enables you to disable cookies, we
recommend that you allow the use of cookies in order to take advantage of
the features of our website that rely on their use. If you prevent their use, you
will not be able to use all the functionality of our website. Here are the ways
we use cookies:
13.1. to record whether you have accepted the use of cookies on our web
site. This is solely to comply with the law. If you have chosen not to
accept cookies, we will not use cookies for your visit, but unfortunately,
our site will not work well for you.
13.2. to allow essential parts of our web site to operate for you.
13.3. to operate our content management system.
13.4. to operate the online notification form – the form that you use to contact
us for any reason. This cookie is set on your arrival at our web site and
deleted when you close your browser.
13.5. to enhance security on our contact form. It is set for use only through
the contact form. This cookie is deleted when you close your browser.
13.6. to collect information about how visitors use our site. We use the
information to improve your experience of our site and enable us to
increase sales. This cookie collects information in an anonymous form,
including the number of visitors to the site, where visitors have come to
the site from, and the pages they visited.
13.7. to record that a user has viewed a webcast. It collects information in an
anonymous form. This cookie expires when you close your browser.
13.8. to record your activity during a webcast. An example is as to whether
you have asked a question or provided an opinion by ticking a box.
This information is retained so that we can serve your information to
you when you return to the site. This cookie will record an anonymous
ID for each user, but it will not use the information for any other
purpose. This cookie will last for three months when it will delete
automatically.
13.9. to store your personal information so that you do not have to provide it
afresh when you visit the site next time. This cookie will last for 90
days.
13.10. to enable you to watch videos we have placed on YouTube. YouTube
will not store personally-identifiable cookie information when you use
YouTube’s privacy-enhanced mode.
14. Calling our helpline
When you call our helpline, we collect Calling Line Identification (CLI)
information. We use this information to help improve the efficiency and
effectiveness of our helpline.
15. Sending a message to our support system
When you send a message, we collect the data you have given to us in that
message in order to obtain confirmation that you are entitled to receive the
information and to provide you the information you need. We record your
request and our reply in order to increase the efficiency of our business /
organization. We do not keep any personally identifiable information
associated with your messages, such as your name or email address.
16. Complaining
When we receive a complaint, we record all the information you have given to
us. We use that information to resolve your complaint. If your complaint
reasonably requires us to contact some other person, we may decide to give
to that other person some of the information contained in your complaint. We
do this as infrequently as possible, but it is a matter for our sole discretion as
to whether we do give information, and, if we do, what that information is.
We may also compile statistics showing information obtained from this source
to assess the level of service we provide, but not in a way that could identify
you or any other person.
17. Job application and employment
If you send us information in connection with a job application, we may keep it
for up to three years in case, we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to
time throughout the period of your employment. This information will be used
only for purposes directly relevant to your employment. After your
employment has ended, we will keep your file for six years before destroying
or deleting it.
18. Marketing information
With your permission we pass your email address and name to selected
associates whom we consider may provide services or products you would
find useful. You may opt-out of this service at any time by instructing us at
“contact us”
19. Re-marketing
We may use re-marketing from time to time. This involves Google or some
other supplier placing a tag or marker on your website in order to be able to
serve to you an advert for our products/services when you visit some other
website.
20. Affiliate information
This is information given to us by you in your capacity as an affiliate of us or a
customer or client of ours. Such information is retained for business use only.
We undertake to preserve the confidentiality of the information and of the
terms of our relationship. It is not used for any other purpose. We expect any
affiliate to agree to reciprocate this policy. As an exception to this, we have
the right to disclose your first name and URL of your affiliate connection to
other affiliates and to any other person or organization, on and off-site. The
reason is sole to enable us to mention winners and others whose
performance as an affiliate is in some way outstanding.
21. Use of site by children
We do not market to children, nor do we sell products or services for purchase
by children. We do sell products and services for end use by children, but for
purchase by adults. If you are under 18, you may use our site only with
consent from a parent or guardian.
22. Disclosure to Government and their agencies
We are subject to the law like everyone else. We may be required to give
information to legal authorities if they so request or if they have the proper
authorization such as a search warrant or court order.
23. Compliance with the law
This confidentiality policy has been compiled so as to comply with the law of
every jurisdiction in which we aim to do business. If you think it fails to satisfy
the law of your country, we should like to hear from you, but ultimately it is
your choice as to whether you wish to use our website.
24. Review or update personally identifiable information
At any time you may review or update the personally identifiable information
that we hold about you, by contacting us at the address below. To better
safeguard your information, we will also take reasonable steps to verify your
identity before granting access or making corrections to your information.
25. Removal of your information
If you wish us to remove personally identifiable information from our web site,
you may contact us at info@digitalretailsolutions.co.za. To better safeguard
your information, we will also take reasonable steps to verify your identity
before granting access or making corrections to your information.
26. Data may be “processed” outside South Africa
Our web sites are hosted in South Africa. We also use outsourced services in
countries outside South Africa from time to time in other aspects of our
business. Accordingly, data obtained within South Africa may be “processed”
outside South Africa and data obtained in any other country may be
processed within or outside that country.
If you have any question regarding the privacy policy, please contact us through the
contact page.