SR Creative Concepts (Pty) Ltd t/a Digital Retail Solutions
Returns / Refunds Policy
These provisions apply if you return any Goods to us for any reason :
1.1. We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
1.2. Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.
1.3. The Goods must be returned to us as soon as any defect is discovered but not later than 6 months.
1.4. So far as possible, Goods should be returned:
1.4.1 with both Goods and all packaging as far as possible in their original condition;
1.4.2 securely wrapped;
1.4.3 including our delivery slip;
1.4.4 [or manufacturer’s delivery slip]
1.4.5 at your risk and cost.
1.5. You must tell us by email message to email@example.com that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
1.6. In returning faulty Goods please enclose with it a note clearly stating the fault and when it arises or arose.Most of the Goods are covered by the manufacturer’s guarantee for a minimum of 12 months. Please first check the plug, fuse, batteries and the manufacturer’s operating instructions.
1.7. If we agree that the Goods are faulty, we will:
1.7.1 refund the cost of return carriage;
1.7.2 repair or replace the Goods as we choose.
1.8. We make no representation or warranty and accept no responsibility in law for:
1.8.1 accuracy of any Content or the impression or effect it gives;
1.8.2 delivery of Content, material or any message;
1.8.3 privacy of any transmission;
1.8.4 any act or omission of any person or the identity of any person who introduces himself to you through Our Website;
1.8.5 any aspect or characteristic of any goods or services advertised on Our Website;
1.9. Our Website includes Content Posted by third parties. We are not responsible for any such Content. If you come across any Content which offends you, please contact us via the “Contact us” page on Our Website.
1.10. We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part of our service for repairs, maintenance or other good reasons. We may do so without telling you first.
1.11. You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 month period for the Goods concerned.
1.12. This paragraph (and any other paragraph which excludes or restricts our liability or provides an indemnity to us) applies to our directors, officers, employees, subcontractors, agents and affiliated companies, as well as to us.
1.13. If you become aware of any breach of any term of this agreement by any person, please tell us by email. We welcome your input [but do not guarantee to agree with your judgement.]
1.14. Nothing in this agreement excludes liability for a party’s fraud.